Guidelines & Conditions
Purchase of our products implies compliance with the guidelines and conditions listed below. Please contact us if you have any additional questions.
Our products are individual use, not resale. Have a store and think Kin & Care products are a perfect fit? Please ask us about spreading our story and setting up a wholesale account. You can reach us at email@example.com for more information on availability, pricing and terms.
Lead Times & Shipping
Retail orders ship 2-5 days after receipt of your order via USPS Priority Mail or UPS. Bulk and/or wholesale orders ship within 2-3 weeks in order to accommodate the schedules of our candle makers.
We do our best to safely package each candle, but accidents in transit sometimes occur. If your order was damaged, please (1) Take a photo of the damaged product (2) Take a photo of the packing as it was received (this will help us track down the cause), and (3) Email both photos to firstname.lastname@example.org
We'll send you a replacement item or refund your order, whichever you prefer.
Exchanges & Returns
Requests to exchange or return items from your order must be received within 14 days, after which all sales are final. Returned items must be in their original, unused and undamaged condition in order to qualify for an exchange or refund. Items must be received within 30 days after initial receipt. The buyer is responsible for any additional shipping and tracking costs.
International orders are considered on a case-by-case basis. Please contact us at email@example.com to make your order request and discuss shipping options.
For customers in the Washington, DC area that wish to pick up their orders locally, please contact us and we will refund your shipping cost. Items can be picked up at our sister store, Olive & Loom in North Bethesda, MD. The address is:
Olive & Loom
11815 Grand Park Ave
North Bethesda, MD 20852